Specialist Airbnb & serviced-property management — built to maximise nightly return for the landlord and the operator alike. Plus full operational management for buy-to-let landlords, small portfolios, and HMO operators across Liverpool and the Wirral.
Property management as a phrase covers everything from rent collection to lawnmowing. Here's specifically what we do — and just as importantly, what we don't.
End-of-tenancy clean + linen reset (if applicable) + walkthrough + photo pack to landlord. Same-day turnaround on most properties. The single most common reason agents call us.
Almost everything a property needs gets handled by our own team. Decorating, joinery, tiling, plastering, flooring repairs, kitchen and bathroom fixes, fittings, locks, drainage, garden tidying, gutter clearing, fence and gate repairs, appliance fitting. We don't sit between you and a contractor for every small job — we turn up and fix it. The only work we sub out is the certified trades — gas, electrical, plumbing — where a registered engineer is legally required.
One number for tenants or guests during your hours-off. Triaged, responded to, escalated to you only when it actually needs you. Stops the 11pm "the boiler's making a noise" call landing on your phone.
Secure key safe at our Birkenhead facility. Master access for emergencies, contractor access for trades, turnover access for our own crews. Logged in and out.
Move-in/move-out inventories with photo documentation. Quarterly walk-throughs available — useful for HMOs and lettings agents who can't visit every property every month.
Gas Safety, EICR, EPC, fire-risk and Legionella where required. We don't hold the certificates ourselves — but we keep the renewal calendar, book the registered engineer, supervise the visit, and sign off on completion. Same arrangement for any larger plumbing or electrical job that needs a Part P / Gas Safe ticket.
This is where the operation earns its keep. Hawarden Group is built around Airbnb and serviced-let management — the audience that needs the fastest turnovers, the tightest linen stock control, the most resilient on-call cover, and the cleanest guest experience to keep the reviews moving and the nightly rate climbing.
We don't just clean and hold keys. We run the property like an operator: nightly-rate review, listing photography refresh, OTA channel hygiene, guest comms via The Invisible Concierge, supplier-cost control on consumables and maintenance. The levers that decide whether a property is a serious income stream or a part-time hobby.
The arrangement: you stay the landlord, you take the receipts; we run the operation on a clear fee structure that lines up with your return. When your property performs, the engagement is worth keeping. When it doesn't, you change suppliers. No hidden margins, no surprise mark-ups.
The whole reason this combined offer is rare is that the two sides require different skills — but they share the same on-site reality. When the cleaning crew finishes a void turnover and notices the boiler's pilot light is out, that information has to travel from cleaner to property manager to landlord to plumber. By the time it arrives, the next tenant is already moving in.
We collapse that. The crew who does the turnover is the crew who logs the issue. The person who logs the issue is the person who calls the plumber. The person who calls the plumber is the person who tells you, the landlord, what's been done.
One handoff instead of four. Faster turnaround. Fewer surprises. Fewer angry phone calls.
Every property under Hawarden Group is wired into The Invisible Concierge — an AI guest comms system built by A Fuller Life AI and trained on your specific property, your house rules, your local recommendations, and your brand voice. Guests get instant, accurate answers any time of day. You stop getting 3am calls about WiFi passwords.
Jamie has unlimited access to the platform through our partnership with AFLAI — which means the tech is bundled into every Hawarden Group contract at no additional cost. No other property manager on Merseyside is operating with this stack.
If you have one or two properties you can probably self-manage. If you have fifty you have a full agency on retainer. The middle — five to twenty properties — is where this service earns its keep.
Same-day turnover packs, owned linen rotation, on-call guest response during your off-hours, in-house maintenance, nightly-rate review, listing hygiene. Not a Superhost VA — a real on-the-ground operating team. Most owners net more after we take over than they did running it themselves.
1 to 20 units. You don't want the overhead of a full national property-management firm — but you also don't want to be the one driving across the Wirral every void. We are that middle option.
Outsourced ops for the maintenance and turnover side of your portfolio so your team can focus on viewings, contracts, and rent. White-labelled where useful.
The communal areas, the room turnovers, the in-house maintenance, the late-night tenant calls. The actual operational work that turns an HMO into a profitable HMO.
16% of monthly rent — our standard arrangement for buy-to-let landlords. Covers on-call response, key holding, quarterly walk-throughs, contractor coordination, and inventory work. Pricing scales with rent so a void month is a no-fee month.
Flat per-property retainer — for HMO operators, serviced-property owners, and landlords who want a predictable monthly figure. Quoted via enquiry after we understand the property, the workload, and the response standard you need.
White-label / agent — bespoke. Tell us about your portfolio and we'll come back with an arrangement that works.
Office, restaurants, HMO and end-of-tenancy cleaning — all delivered weekday-rhythm by the same crew on your site, every time.
Explore Hawarden Professional Cleaning ServiceIn-house laundry and linen rotation — bed linens, towels, table linens — washed, pressed, folded, returned. Same-day or next-day depending on your schedule.
Explore Hawarden Linen RentalNo pushy sales call. We'll review what you've sent, ask any clarifying questions, and come back with a clear scope and a price you can act on.