The operational side of your portfolio, run by people who do the work.
For landlords, letting agents, HMO operators and serviced-property owners who want one accountable team handling cleaning, linen and the operational layer around them. Void turnovers, on-call response, key-holding. One contact, one invoice.
Six things a portfolio actually needs, run by one team.
Property managers outsource cleaning. Cleaners don’t manage properties. Hawarden Group does both — because we already run the crews on the ground.
Void turnovers
Turnaround cleans, repairs and presentation between tenancies — properties back to lettable, fast.
Maintenance & repairs
Handled in-house and through certified trades, coordinated and signed off so you don’t chase contractors.
On-call response
Cover for the things that happen out of hours — your evenings off, our phone on.
Key holding & access
Secure key management and access control for turnovers, trades and inspections.
Inventory & inspections
Photo-documented inventory and inspection reports — useful for remote owners and dispute-proof.
Trades & compliance
Certified trades plus compliance reminders — Gas, EICR, EPC — tracked so nothing lapses.
Built to maximise nightly return, for landlord and operator.
For serviced-let and Airbnb portfolios, the operational layer is the margin. A faster turnover is another night sold; a guest issue handled in minutes is a five-star review instead of a refund.
We run the turnover, the linen and the response as one operation — aligned to the same goal you are: the property earning, with the standard held.
Something goes wrong at 9pm. Someone who holds the keys picks up.
Out-of-hours cover for the things that actually happen — a guest locked out, a boiler that’s stopped, a clean that needs redoing before the next arrival. You get a number answered by the team already on the ground, not a call centre reading from a script.
It’s the difference between owning a serviced let and working one. We take the operational weight; you keep the return.
Built for the portfolios that don’t quite need a full agency.
If a managing agent is too much and doing it yourself is too much, this is the layer in between.
Airbnb & serviced-let owners
The specialism — turnover, linen and out-of-hours response run as one.
Small portfolio landlords
A few units that need a reliable operational hand without an agency’s overhead.
Letting agents
Overflow cleaning, turnovers and trades coordination for your managed stock.
HMO operators
Communal upkeep, void turnarounds and compliance, kept consistent across the building.
Two ways to engage — percentage or flat retainer.
For serviced and Airbnb portfolios we’ll usually work on a percentage of nightly revenue — our incentive is the same as yours: more nights sold, standard held.
For landlords and agents who want a predictable cost, a flat monthly retainer covers the agreed operational scope. Either way, you get one contact and one invoice for the lot — not three suppliers blaming each other.
Tell us about your property.
No pushy sales call. We’ll review what you send, ask any clarifying questions, and come back within 24 hours with a clear scope and a price you can act on.
Request a quote
Goes straight to Jamie — no call centres, no marketing list.